Your Cleevely EV End of Warranty Report highlights potential warranty issues that you should raise with Tesla before your warranty ends. Here’s how to make the most of it.
✅ What the Report Includes
- Any items our technician identifies as potentially covered by warranty are marked in purple as “warranty” items.
- The inspection is done at your home or workplace.
- After the visit, we process the report and email it to you.
🔁 When to Book: Aim to book your inspection around 6 weeks before your Tesla warranty ends to give yourself time to act.
⚠️ Good to Know: Tesla currently only requires that issues are reported before warranty expiry — the car does not need to be seen by Tesla before that date. Policies may change, so always confirm with Tesla if unsure.
📝 How to Book Work with Tesla (Step-by-Step)
- Open the Tesla app on your phone.
- Tap “Service” and select your vehicle.
- For the issue type, choose “Other” — this allows you to freely describe the problems.
- Type a message like:
“Following a recent inspection by Cleevely Mobile, the following items were flagged as potential warranty issues:” Then copy and paste from your report, e.g.:Nearside Front (NSF) camber arm bush is separating. - Offside Front (OSF) camber arm bush is badly split. - Nearside Front (NSF) castor arm bush is split. - Attach any photos the technician may have provided.
- Submit your request and wait for Tesla to review and respond.
💡 Helpful Tips & Common Issues
- Tesla may respond that they need to inspect the car themselves, regardless of third-party findings.
- They might mention a diagnostic or inspection fee — this is usually waived if they carry out any warranty work. Confirm with Tesla for clarity.
- Tesla has the final say — we cannot guarantee they will accept or act on any item in the report.
📌 What We Recommend
- Book with Tesla as soon as you receive your report.
- You can include multiple items in one service request, but be clear and structured in your notes.
- If you need help understanding the report, contact us — but:
- You must submit the service request yourself.
- We cannot assist with dealing with Tesla directly.
🛑 Important Disclaimer
Our End of Warranty Report is an independent visual inspection.
We simply report what is found on the day — we have no say in Tesla’s decisions.
If an issue is not accepted under warranty, that decision lies entirely with Tesla, and we cannot challenge or override it.
Need Clarification?
If you’re unsure how to interpret your report, just send an email to the service advisor that booked you in.
We’re happy to explain, but we cannot submit anything to Tesla on your behalf.