Using Your Cleevely EV End of Warranty Service Report with Tesla

Your Cleevely EV End of Warranty (EOW) Service Report is designed to help you flag potential issues to Tesla before your warranty expires. Below is a step-by-step guide to help you get the most out of it.

✅ What the Report Includes

  • Any items that may be warrantable are clearly marked in purple as “Warranty Items – Consider Refering to Tesla”
  • Your inspection is carried out at your home or workplace by one of our trained EV technicians.
  • A full digital report is emailed to you after your appointment — often with supporting photos where relevant.

⏱️ When to Book

We recommend booking your EOW inspection about 6 weeks before your Tesla warranty ends. This gives you enough time to submit a service request and schedule an inspection with Tesla if needed.

⚠️ Things to Be Aware Of

At present, Tesla only require that issues are reported before warranty expiry — your car doesn’t need to be physically seen by Tesla before that date. (Policies may change, so always confirm with Tesla if unsure.)

📝 How to Book Work with Tesla (Step-by-Step)

  1. Open the Tesla app and select Service.
  2. Choose Other as the issue type, so you can freely describe the problems.
  3. In the description, type something like: “Following a recent independent service inspection, the following items were flagged for attention:”
    Then copy the relevant items from your report, for example:
    • Nearside Front (NSF) camber arm bush is separating.
    • Offside Front (OSF) camber arm bush is badly split.
    • Nearside Front (NSF) castor arm bush is split.
  4. Attach any photos supplied by our technician.
  5. Submit your request and wait for Tesla’s response.

💡 Helpful Tips

  • Tesla will always inspect the car themselves, regardless of our findings.
  • Many items — especially suspension components — are subject to Tesla’s discretion. What we flag as worn or excessive may be deemed “within tolerance” by Tesla, and vice versa.
  • They will likely mention an inspection or diagnostic fee. Our understanding is that:
    • You may be told there is a diagnostic or inspection fee. Based on current policy:
      • If Tesla agrees the issue is covered under warranty, the fee is waived and repair is carried out free of charge.
      • If Tesla disagrees, you may be charged.
  • Tesla has the final say. We cannot guarantee that they will accept or act on any item in the report. We have no access to Tesla’s systems or processes, and have no say or liability in what fees Tesla charges for any additional inspections or work.

🔍Important: What We Can and Can’t Do

  • We are completely independent of Tesla and not affiliated in any way.
  • We have no access to Tesla’s systems, tools, or internal decision-making process.
  • Our inspection is a third-party, advisory report — not a guarantee of a warranty claim.
  • We cannot submit a service request on your behalf — this must be done by you as the vehicle owner.

📌 Our Recommendations

  • Submit your Tesla service request as soon as you receive your report.
  • Group items together in one request, and keep your wording clear and concise.
  • If you’re unsure how to interpret part of the report, just get in touch — we’re happy to help explain.

🛑 Final Disclaimer

Your End of Warranty Report is an independent, professional opinion based on what was observed at the time of inspection.

  • Tesla has the final say on what they accept as warrantable.
  • We are not responsible for any charges Tesla may apply.
  • We do not guarantee that any item will be accepted for repair under warranty.

✨ Still Have Questions?

If you need help understanding your report or want guidance before submitting to Tesla, email the advisor who booked your service — we’re happy to help.

✅ What If Tesla Won’t Cover the Work?

If Tesla decides not to carry out a repair under warranty, don’t worry — we can usually help.

Most items identified in your End of Warranty Report can still be repaired or replaced by our team, often at a lower cost than Tesla.

👉 Contact us to book the work in if Tesla declines to fix it under warranty. We’ll be happy to provide an estimate and get your vehicle sorted as quickly as possible.

You can book via our online form here:
🔗 Book Now